Electricity billing or supply problems?
NERSA handles many of the complaints that could arise with your supplier, including:
- Quality of supply
- Quality of service
WHAT DO YOU NEED TO DO?
- Firstly, lodge your complaint with you supplier.
- If your complaint remains unresolved, phone, write or email NERSA’s Licensing, Compliance Monitoring and Dispute Resolution Department with all the relevant details of the complaints.
NERSA WILL HANDLE YOUR COMPLAINT CONFIDENTIALLY AND AS TIMEOUSLY AS POSSIBLE
HOW TO CONTACT NERSA?
Telephone: 012 401 4600
Fax: 012 401 4700