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OUTA’s office number is 087 170 0639 Monday to Friday, 8am to 6pm

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Electricity billing or supply problems?

NERSA handles many of the complaints that could arise with your supplier, including:

  • Quality of supply
  • Quality of service
  • Billing
  • Metering
  • Tariffs

WHAT DO YOU NEED TO DO?

  • Firstly, lodge your complaint with you supplier.
  • If your complaint remains unresolved, phone, write or email NERSA’s Licensing, Compliance Monitoring and Dispute Resolution Department with all the relevant details of the complaints.

NERSA WILL HANDLE YOUR COMPLAINT CONFIDENTIALLY AND AS TIMEOUSLY AS POSSIBLE

HOW TO CONTACT NERSA?

Telephone: 012 401 4600
Fax:  012 401 4700
Email:  complaints@nersa.org.za

download NERSA complaint form