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OUTA’s office number is 087 170 0639 Monday to Friday, 8am to 5pm

For general enquiries, please use the General form. For supporter related queries please use the Supporter’s contact form below.

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E-TOLL UPDATE: THAT LEGAL CHALLENGE IS SLOWLY PROGRESSING

On one side, batches of text messages with debt collection warnings are repeatedly sent in a war of attrition against motorists who don’t pay Gauteng e-tolls. On the other side, OUTA’s long-awaited battle over the constitutionality of e-tolls is slowly heading for court. These are different tools in the e-tolls war and both are set to continue for a very long time, even years.

READ MORE

Electricity billing or supply problems?

NERSA handles many of the complaints that could arise with your supplier, including:

  • Quality of supply
  • Quality of service
  • Billing
  • Metering
  • Tariffs

WHAT DO YOU NEED TO DO?

  • Firstly, lodge your complaint with you supplier.
  • If your complaint remains unresolved, phone, write or email NERSA’s Licensing, Compliance Monitoring and Dispute Resolution Department with all the relevant details of the complaints.

NERSA WILL HANDLE YOUR COMPLAINT CONFIDENTIALLY AND AS TIMEOUSLY AS POSSIBLE

HOW TO CONTACT NERSA?

Telephone: 012 401 4600
Fax:  012 401 4700
Email:  complaints@nersa.org.za

download NERSA complaint form

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AND JOIN OUTA TODAY.